Shipping Policy

Last Updated: August 6, 2026

Welcome to HERBETHIC. We are committed to delivering fresh, high-quality organic products and authentic masalas to your doorstep in a timely and secure manner. Please read our Shipping Policy to understand how we process, ship, and deliver your orders.

1. Order Processing

• Orders are processed within 1–2 business days after payment confirmation.

• Orders placed on weekends or public holidays will be processed on the next business day.

• During peak seasons, promotional events, or holidays, processing times may be slightly longer.

2. Shipping Coverage

HERBETHIC currently ships to the locations listed during checkout.

If your area is not currently serviceable, please contact our customer support, and we will do our best to assist you.

3. Estimated Delivery Time

Estimated delivery times may vary depending on your location:

• Local Deliveries: 2–5 business days

• Regional Deliveries: 3–7 business days

• Remote Areas: 5–10 business days

Delivery times are estimates and may vary due to weather conditions, courier delays, public holidays, or other circumstances beyond our control.

4. Shipping Charges

Shipping charges are calculated at checkout based on your delivery location, order weight, and selected shipping method.

From time to time, HERBETHIC may offer free shipping promotions on qualifying orders. Any applicable offers will be clearly displayed on our website.

5. Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email or SMS containing your tracking information (where available), allowing you to monitor your delivery status.

6. Delivery Attempts

Our delivery partners may attempt delivery more than once if you are unavailable.

If delivery cannot be completed after multiple attempts, the package may be returned to us. Additional shipping charges may apply for reshipment.

7. Incorrect Shipping Information

Customers are responsible for providing accurate shipping details.

HERBETHIC is not responsible for delays or failed deliveries resulting from incorrect or incomplete addresses. If an order must be reshipped due to inaccurate information, additional shipping charges may apply.

8. Damaged or Missing Orders

Please inspect your order upon delivery.

If your package arrives damaged, contains missing items, or appears tampered with:

• Contact us within 48 hours of delivery.

• Include your order number.

• Provide clear photographs of the package and affected products.

Our team will investigate the issue and provide an appropriate resolution as quickly as possible.

9. Delayed Deliveries

While we work with trusted courier partners, delivery schedules may occasionally be affected by factors beyond our control, including:

• Severe weather conditions

• Public holidays

• Natural disasters

• Transportation disruptions

• High order volumes

We appreciate your patience and will keep you informed of any significant delays whenever possible.

10. Perishable and Food Products

Our organic products and masalas are carefully packaged to maintain freshness and quality during transit.

To preserve product quality, customers are encouraged to receive deliveries promptly and store products according to the instructions provided on the packaging.

11. International Shipping

International shipping may be available for selected destinations.

Customers are responsible for any applicable customs duties, import taxes, or local regulatory fees imposed by the destination country.

12. Contact Us

If you have any questions about shipping or your order, please contact us:

HERBETHIC

Email: herbethic.organic@gmail.com

Phone: +92 346 4619159

Customer Support Hours: Monday–Saturday, 9:00 AM–6:00 PM