Refund policy

Return & Refund Policy

Last Updated: August 6, 2026

At Herbethic, we are committed to providing premium-quality organic products and authentic masalas. Your satisfaction is important to us. If you are not completely satisfied with your purchase, please review our Return & Refund Policy below.

1. Eligibility for Returns

Due to the nature of food products, we accept returns only under the following circumstances:

You received the wrong product.
The product arrived damaged or leaking.
The product is expired upon delivery.
The item is defective or contaminated.
The package was tampered with before delivery.

To be eligible for a return, you must notify us within 48 hours of receiving your order.

2. Non-Returnable Items

For health, hygiene, and food safety reasons, we do not accept returns or exchanges for:

Opened or used products.
Products with broken seals not caused during shipping.
Perishable food items.
Products damaged due to improper storage after delivery.
Orders where the customer simply changes their mind.

3. How to Request a Return

To request a return, please contact our customer support with:

Your order number.
Your full name.
Photos of the product and packaging.
A brief description of the issue.

Email: herbethic.organic@gmail.com

Our support team will review your request and respond within 1–2 business days.

4. Refunds

Once your return request is approved:

Refunds will be processed to the original payment method.
Processing may take 5–10 business days, depending on your payment provider.
Shipping charges are non-refundable unless the error was on our part.

5. Replacement Policy

Instead of a refund, we may offer a replacement if:

You received the wrong item.
The product arrived damaged.
The product was defective.
The item was missing from your order.

Replacement requests are subject to product availability.

6. Order Cancellations

Orders may be cancelled only before they have been packed or shipped.

Once an order has been dispatched, it cannot be cancelled.

7. Incorrect Shipping Address

Customers are responsible for providing accurate shipping information.

If an incorrect address is provided and the order has already been shipped, additional shipping charges may apply for reshipment.

8. Damaged Deliveries

If your package arrives visibly damaged:

Take clear photos before opening the package.
Contact us within 48 hours of delivery.
We will investigate the issue and provide an appropriate resolution.

9. Quality Assurance

We carefully inspect all organic products and masalas before dispatch to ensure freshness, quality, and proper packaging. While we strive for perfection, if an issue occurs, our team will work promptly to resolve it.